All orders are processed within 1-2 business days. Shipping charges for your order will be calculated and displayed at checkout. We aim to deliver your order within 5 working days of your order being placed in Australia wide however deliveries to WA, far north QLD, NT and remote country areas may take up to 8-10 business days for standard deliveries.
Worldwide deliveries are usually delivered between 2-4 weeks based on the country and type of shipment. We have no control over couriers' delivery times, we are fully committed to getting orders to you as soon as possible.
Upon completion of your purchase, our team will organise for your order to be dispatched as soon as possible. We will notify you via email or SMS when your product is dispatched and provide you with the tracking details. Orders are not shipped or delivered on weekends or holidays.
Shipping Cost
Compare postage costs or find out when your delivery should arrive.
Delivery Times and Coverage
Our delivery partners will endeavour to deliver according to delivery timetables as best they can while the ongoing challenges of COVID-19 remain.
Estimated Delivery Times
| Estimated delivery (business days) | ||
| Country | Standard | Express |
| USA | 10-15 | 7-10 |
| New Zealand | 8-13 | 5-8 |
| Canada | 10-15 | 7-10 |
| United Kingdom | 10-15 | 6-13 |
| Germany | 10-20 | 8-16 |
| France | 10-20 | 8-16 |
| India | 9-16 | - |
Shipping Insurance
We offer shipping insurance for all our shipments as an optional extra. You can request insurance for your shipment when you place your order and we will provide you with a quote for shipping insurance for your shipment prior to shipping your order.
Compensation for lost or damaged items
Fly2Base Pty Ltd does not accept liability for any consequential or indirect loss or damage arising from any failure related to Australia Post services. Fly2Base Pty Ltd uses the Australia Post as a courier for our shipment. Australia Post will exercise due care and skill in supplying you with their services. However, the nature of postal services is such that circumstances may impact the successful delivery of your article. If your item is valued at over $100, you should purchase Extra Cover which provides compensation for loss or damage for up to $5,000 (or $500 for some services). Most Australia Post services come with up to $100 compensation for loss or damage. Should your item be lost or damaged, and you haven’t purchased Extra Cover, you may be entitled to compensation of up to $100 and a refund of postage (proof of value may be required). This applies to most items you send with Australia Post. Claims for compensation are assessed on a case-by-case basis. Subject to the Australia Post Terms and Conditions, the Australian Postal Corporation Act 1989, and the Australian Consumer Law, Australia Post does not accept liability for any consequential or indirect loss or damage arising due to any failure related to Australia Post services. Neither the compensation included with the Australia Post service nor the purchase of Extra Cover limits any rights you may have under the Australian Consumer Law.
CONTACT YOUR LOCAL COURIER
USPS Customer Service Centre
Phone Number: 800-222-1811
USPS Contact List: https://tinyurl.com/y84f7wh3
CUSTOMS PROCESSING TIMEFRAME
United States
US Customs allows 4 months (90 business days) to process inbound items and contact the addressee. During this timeframe, Australia Post is unable to intervene. Customs-related inquiries must be resolved by the recipient of the shipment in their country. The Customs phone number for residents is 877-227-5511.
* If you do not agree with the Fly2Base Pty Ltd shipping policy please let us know when placing your order. You can arrange for your own courier to collect and deliver your order.