Warranty and Repair

When sending the product to the manufacturer for repair or warranty claim
Put down on the customs declaration that: "The product is damaged, it has been sent for repair and will be returned back to sender once it has been repaired." Declare a low nominal value of the products so you don't have to cover the import tax.

BGD 
Replacement Lines We have partnered with Damien Sorlin and team at the Veloce workshop in Tallard, France, to supply replacement lines for BGD gliders. You can order lines through their website, link above. You will find the link on BGD website under Help > Replacement Lines.

SkyBean
To arrange a repair for your SkyBean instrument, you must obtain a Return Merchandise Authorization (RMA). This can be done by contacting SkyBean at info@skybean.eu. A valid RMA ensures a smooth process, and returns will only be accepted with this authorization. Ensure the instrument is securely packaged to prevent any damage during transit. For customs, declare the value as 10 EUR and state that the item is being sent for repair and will be returned to the sender. Shipping costs will be determined based on the specifics of the issue. For further details, refer to SkyBean's refund policy. https://skybean.eu/content/refund-policy

Returns can be mailed to:
SkyBean s.r.o.
Martin Daricek
Stare Grunty 3148/61
841 04 Bratislava
SlovakiaP: +421 903 744 442

Syride
Email sav@syride.com to arrange the repair.
Postal Address is:
Syride
3b Boulevard Carnot Prolongé
51310 Esternay
France
P: +33 768 306029
Here’s the process to obtain the logs:
1 - connect your instrument in Mass storage mode to your computer (this mode can be selected when the instrument is connected to the computer). It will appear as a hard disk.
2 - on the XL, locate the "Log" folder and copy it to your hard disk, then compress it and send it to us.

AlfaPilot
Contact AlfaPilot over the Telegram App, here is the link: https://t.me/alfapil0t
Alternatively you can use an Email info@alfapilot.com to arrange the repair.
Postal Address is:
ALFAPILOT SL
Rua do Mercado, 19 – Entresuelo
32001 Ourense – Spain
P: +34 988 615 747
P: +34 661 345 260

XC Tracer
Arrange the repair request via info@xctracer.com
Postal Address is:
XC Tracer GmbH
Junkerngasse 53
3011 Bern
Switzerland
P: +41 79 478 64 14
Please indicate in the customs declaration section of the postage label a value of AUD $20 and that: The unit is being sent back for repair.

KORTEL
Arrange the repair request via Warranty Form
https://www.korteldesign.com/en/contact/
Select SERVICE in the drop down menu.

 

MipFly
Email the repair request to: mihai@mipfly.com
Postal Address is:
Madalina Cornea.
Molidului 25 , Oradea
Bihor - 410142, Romania
P: +40 770 137 802
Please indicate in the customs declaration section of the postage label a value of AUD $10 and add the note: The unit is being sent back for repair.

 

NEO SAS
Claude Spoor
ZA des Vernays
74210 Doussard
France
P: +33 (0)450519069

TOOLS
File Transfer Tool for posting screen video recordings
https://wetransfer.com/